CREATVISE PRIVACY POLICY

Welcome to the Privacy Policy of Creatvise LLP,("Creatvise"). We extend our warm greetings and appreciation for your interest in our privacy policy. This policy explicitly outlines our procedures for handling your personal information if you are a user or visitor of Creatvise.

For the purpose of this policy, references to "we," "us," or "Creatvise" are intended to refer exclusively to Creatvise LLP, the legal entity that owns and operates the Sites.

Whenever we utilize the term "policy," we are specifically referring to this privacy policy. Similarly, when we make mention of "user terms," we are alluding to the terms and conditions that govern the utilization of each of the Sites. It is essential to note that these terms and conditions may differ for each product, and every product provides its own set of terms and conditions, which are made available separately and require separate consent apart from this policy.

The nature and scope of the personal information we gather and collect

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

We engage in the collection of specific personal information pertaining to visitors and users of our websites. The types of information we typically gather include, but are not limited to :

• user-names, member names,
• email addresses, IP addresses, and other relevant contact details.
• survey responses, blogs, photos,
• payment information (such as payment agent details), transactional details, tax information,
• support queries, forum comments (where applicable),
• content that you authorize us to make available on our Sites (such as item descriptions), your actions on our Sites (including any selections or inputs into items), and web and email analytics data.

The modalities through which we procure personal information

Personal information is obtained by us through direct provision by you, automatic collection during your navigation of the Sites, or acquisition from third parties when utilizing services associated with the Sites.Your personal information is collected when you voluntarily provide it to us during processes such as :

1. membership registration,
2. purchase or provision of items or services on our Sites,
3. subscription to newsletters or email lists,
4. submission of feedback,
5. participation in contests,
6. completion of surveys, or
7. communication with us.

As the operator of digital content marketplaces(Creatvise), we hold a legitimate interest in verifying the identity of our authors. We firmly believe that having knowledge of our authors' identities will enhance the integrity of our marketplaces by reducing fraudulent activities, holding authors accountable for their content, and enabling Creatvise and customers to enforce contractual obligations in cases of non-compliance. Additionally, Creatvise has legal obligations that necessitate the identification of our authors under certain circumstances. Accordingly, if you are an author, we will conduct an identity verification process known as "Creatvise Verify." This process entails verifying your name, complete address, and date of birth by requesting the submission of a Photo ID document. The verification procedure will be performed by our service provider.

The personal information concerning you, which we gather from third parties

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Google
• Facebook
• Instagram
• Twitter
• LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Notwithstanding our general practice of collecting personal information directly from you, we occasionally obtain certain categories of personal information about you from other sources, including but not limited to :

1. Financial and/or transactional details obtained from payment providers situated in India. This information is necessary for processing transactions.
2. Third-party service providers, such as Google and Facebook, located in the United States or the United Kingdom. When you link, connect, or log in to your Creatvise account using these third-party providers, they may share information with us, including your registration details and profile from their service. This practice exclusively applies to users of Creatvise and is subject to the control and authorization settings set by you within the respective third-party service.
3. Other third-party sources and partners from whom we lawfully receive supplementary information about you. This information may include demographic data or fraud detection insights, which we combine with the existing information we possess about you, as permitted by applicable law. For instance, we may receive fraud warnings from identity verification service providers. Additionally, our partner ad networks may provide us with information about your experiences, interactions, or activities both within and outside the Creatvise platform. Furthermore, as a rights holder, we may receive information from our third-party authors, such as model release forms, when your image is utilized in an item made accessible on our Sites.

Our utilization of personal information

We will utilize your personal information in accordance with the following purposes:

1. To fulfil a contract or undertake actions associated with a contract, particularly in facilitating and processing transactions occurring on the Sites, such as when you purchase an item from our marketplace.
2. When it is necessary for purposes that align with our legitimate interests or the legitimate interests of third parties. These interests encompass :

• Operating the Sites;
• Providing you with services as described on the Sites;
• Verifying your identity when you sign in to any of our Sites;
• Responding to support tickets and assisting in the resolution of disputes;
• Updating you with operational news and information about our Sites and services, such as notifying you about changes to our Sites, website disruptions, or security updates;
• Conducting technical analysis to enhance the functionality of the Sites and the services we offer;
• Monitoring activity on the Sites to detect potential fraudulent activity and ensure compliance with the user terms applicable to the Sites;
• Managing our relationship with you, including responding to your comments or queries submitted on the Sites, soliciting your feedback, or inviting you to participate in surveys;
• Managing our legal and operational affairs, including risk management related to content and fraud matters;
• Training Creatvise staff to better serve our user community;
• Improving our products and services;
• Providing general administrative and performance functions and activities;
• Utilizing data analytics to measure the effectiveness of advertising on the Sites and enhance the optimization of our products and services (including through the use of data analytics tools).

1. Where you provide us with consent :

• Providing you with marketing information about products and services that may be of interest to you; and
• Customizing our services and websites, including personalized advertising displayed on the Site (where cookies or similar technologies are involved), to offer a more tailored experience.

2. For purposes mandated by law.
3. For the purpose of responding to requests from government authorities, courts of law, or law enforcement agencies conducting investigations.

Instances where we disclose your personal information 

We may disclose your personal information to the following recipients

1. Forums within Creatvise group,
2. Authors of any items or services made available to you, if applicable, to facilitate support and licence validation.
3. Subcontractors and service providers who assist us in the various ways we use personal information, as described above. Specifically:
   Technical and customer support services located in India.
   Marketing and analytics services, Security and fraud prevention services, Subscription management services, Payment processing services, Identification verification services, Operational tooling services.
   It should be noted that our subcontractors and service providers may also transfer and access personal information for providing better support and assistance.

4. Our professional advisers (lawyers, accountants, financial advisers, etc.).
5. Regulators and government authorities in connection with our compliance procedures and obligations;
6. A purchaser or prospective purchaser of all or part of our assets or business, and their professional advisers, in relation to the purchase;
7. A third party to respond to requests related to a criminal investigation or suspected illegal activity;
8. A third party, to enforce or defend our rights, or to address financial or reputational risks;
9. A rights holder in cases involving allegations of intellectual property infringement or any other infringement;
10. Other recipients as authorised or required by law, or in response to requests from government authorities, courts of law, or law enforcement authorities.

Regarding transfer or storage of your personal information

We are based in India so your data will be processed in India. Some of the recipients we have described above, and to whom we disclose your personal information, are all based in India. We do this on the basis of this policy you are reading. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

Measures to maintain the security of your personal information:

We securely store personal information on servers managed by us and our trusted service providers. Personal information stored or transmitted by us is safeguarded through a range of security and access controls, including username and password authentication, two-factor authentication, and the implementation of data encryption where deemed appropriate. These measures are employed to ensure the confidentiality, integrity, and availability of the personal information we handle.

Mechanisms through which you can access your personal information:

You have the ability to access certain personal information we collect about you in the following ways :

1. By logging in to your account.
2. You also have the right to request access to additional personal information we hold about you.
3. Furthermore, you can request corrections to any inaccuracies in your personal data.
4. At any time, you have the option to close your account with us.

To initiate an access or correction request, please contact our designated privacy champion using the contact details provided at the conclusion of this policy.

Options for you regarding the use of your personal information for marketing purposes:

With your explicit consent, such as subscribing to our email lists or expressing interest in receiving offers or information from us, we may send you marketing communications via email concerning products and services that we believe may be of interest to you. You have the ability to opt out of receiving such communications in the future by utilizing the "unsubscribe" feature provided within the communication itself.

Additionally, you have control over your preferences regarding cookies, as outlined below. By adjusting your browser settings, you can choose to accept all cookies, receive notifications when a cookie is set, or reject all cookies. However, please be aware that if you opt to reject cookies, certain portions of our Sites may not function correctly in your particular case.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
• Type: Session Cookies
• Administered by: Us
• Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies
• Type: Persistent Cookies
• Administered by: Us
• Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies
• Type: Persistent Cookies
• Administered by: Us
• Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

When you visit our Site, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details :

• your IP address or proxy server IP address’;
• the domain name you requested;
• the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
• the date and time of your visit to the website;
• the length of your session;
• the pages which you have accessed;
• the number of times you access our site within any month;
• the file URL you look at and information relating to it;
• the website which referred you to our Sites;
• the operating system which your computer uses; and
• the technical capabilities of your web browser.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

How you can manage or delete your personal information

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Creatvise services, you can request that we erase your personal information and close your Creatvise account by :

1. contacting our privacy champion in writing at info@creatvise.com.

If you're looking to report a security vulnerability in a Creatvise product or item for sale please head over to our info@creatvise.com.

How you can access your personal information

1. You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.
2. These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
3. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
4. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.

Period for which Your Information is with us

Please note that if you request the erasure of your personal information we may retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of service and take other actions permitted by law. Any information we retain will be handled in accordance with this Privacy Policy.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Feel free to contact us

1. If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our privacy champion in writing at info@creatvise.com
2. If you're looking to report a security vulnerability in an Creatvise product or item for sale please head over to our Helpful Hacker Program page.
3. We’re really glad you made it to the end of the privacy policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it.